Privacy Policy

1. Introduction

Welcome to Big John ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp-based booking assistant service.

2. Information We Collect

We collect information that you provide directly to us when using Big John:

• Contact Information: Your phone number (via WhatsApp), name, and email address
• Booking Information: Appointment details, preferences, and service requests
• Communication Data: Messages you send to Big John via WhatsApp
• Usage Information: How you interact with our service, including timestamps and booking history

3. How We Use Your Information

We use the information we collect to:

• Facilitate appointment bookings with service providers
• Send booking confirmations and reminders
• Process cancellations and rescheduling requests
• Improve and personalize our service
• Communicate with you about updates, offers, and service-related information
• Comply with legal obligations and resolve disputes

4. Information Sharing

We may share your information with:

• Service Providers: Businesses you book appointments with will receive your name, contact information, and booking details
• WhatsApp/Meta: As we operate through WhatsApp, your communications are subject to WhatsApp's privacy policy
• Service Partners: Third-party vendors who help us operate our service (e.g., hosting, analytics)
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. You can request deletion of your data at any time (see Section 8 below).

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (see Section 8)
• Object to or restrict certain processing of your data
• Withdraw consent at any time

8. Data Deletion

You have the right to request deletion of your personal data. For instructions on how to request data deletion, please visit our Data Deletion page.

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@bigjohn.app
Twitter/X: @j_magoo